Traveler organization Maatschappij Voor Beter OV says that train traffic on several routes was partly due to “the far too complicated personnel schedules of drivers and conductors”. A spokesperson for the NS says he does not recognize that image and indicates that many trains run through Utrecht Central Station. If things get stuck there, he says, it will “hit the heart of our operation.”
Many victims of major train disruption at Utrecht Central Station are asking for money back
