solution platform Complaintvarannounced the data for 2023. More than 520 thousand complaints were resolved within a year on the platform, which receives an average of 28 million monthly visits. reunited.
Complaintvar According to the statement made by, the most complaints are; When it comes to e-commerce, finance and internet service providers, Trendyol, WhatsApp and Instagram were the most curious brands. The platform also kept its finger on the pulse of the agenda throughout the year. According to the data; Price increases, fraud, inability to access medicine and problems in obtaining visas remained on the agenda. Additionally, the following was stated on this subject: “According to the data announced by Şikayetvar, the number of registered trademarks, which was 162 thousand 48 in 2023, reached 193 thousand 993 in 2023. There were an average of 28 million monthly visits to the platform. While 346 thousand 393 complaints were resolved in 2022, this number reached 521 thousand 527 in 2023, an increase of 50 percent. The total number of members, which was 9 million 261 thousand 720 in 2022, increased to 11 million 119 thousand 972 in 2023. The number of complaints, which was 2 million 620 thousand 471 in 2022, increased by 38 percent in 2023, reaching 3 million 624 thousand 148 complaints in 2023. According to the data, January stood out as the month with the highest traffic in Meryemvar with 30 million 46 thousand 884 visitors.
Most satisfaction goes to the real estate and construction sector
The sector that satisfied its customers the most in 2023 was the real estate and construction sector with a satisfaction rate of 51 percent. Internet platforms ranked second with a satisfaction rate of 48 percent, while furniture and home textiles ranked third and the food industry ranked fourth.
2 new features from Meryemvar in 2023
Meryemvar announced two new features in 2023. Consumers have now begun to quickly and effectively announce to brands the issues they want solutions for by recording videos. During the year, 97 thousand 736 video complaints reached the platform. The platform’s mobile application was also launched last year. 36.5 percent of the complaints received in 2023 were submitted by users with documentation (photos or videos).
What were the most used fraud methods in 2023?
Complaintvar also carried out a different study in his comprehensive research evaluating the year 2023. In 2023, the year when fraud cases increased rapidly in Turkey, the platform warned consumers by sharing fraud tactics. According to the statement made by the platform, the most common fraud cases in Turkey during the year were listed as follows: fraud under the name of financial institutions, fraud under the name of employment, fraud under the name of e-commerce brand imitation, fraud under the name of government institutions and NGOs, fraud under the name of betting sites, Fraud under the name of car rental brands and fraud with the promise of scholarships…
Complaintvar took the pulse of the agenda in 2023
Solution platform Complaintvar continued to share its data on Turkey’s agenda through the research it published throughout the year. Increases in various products and services were among the issues that Mısırvar users complained about the most. Exorbitant rent increases were among the issues with the highest increase in these complaints.
Salary promotion, which accelerated the competitive race with EYT, was again one of the most discussed topics. While citizens who could not access vital medicines were looking for a solution through Complaintvar last year, the congestion experienced with the increase of IMEI registration fees from 6 thousand 91 TL to 20 thousand TL in 2023 caused the IMEI registration problem and caused the complaints to increase 93 times in a week.
Citizens who had difficulties in obtaining a visa continued to seek solutions throughout the year by voicing the problems they experienced regarding the issue on the platform. Users who cannot afford to buy new white goods due to increasing prices and who are considering having their faulty products repaired as an alternative have led to an increase in authorized service complaints.
On the other hand, one of the events that left its mark on 2023 was undoubtedly the increase in fraud cases. Fraudsters tried to deceive citizens in many different environments and methods. Many complaints from citizens about such fraud cases have reached the platform.
Another event that was talked about a lot in 2023 and still causes controversy was calls or messages from foreign numbers via WhatsApp. Many users conveyed their concerns about these international calls and messages coming with different excuses to Complaintvar.
Most searches are related to e-commerce
The most visited sector in Mutfakvar in 2023 was recorded as the e-commerce sector with the number of visitors of 43 million 40 thousand 515. Internet service providers (31 million 536 thousand 552) were ranked as the second most visited sector, and finance (28 million 317 thousand 931) was ranked as the third most visited sector. Public, white goods and shopping sectors were the other most curious sectors on the platform.
The highest increase in complaints is to authorized services!
According to the data, the category in which the number of complaints increased the most compared to the previous year was related to authorized services (white goods) with a complaint increase rate of 927 percent. Financial investment consultancy companies ranked second with a complaint increase rate of 866 percent, followed by computer components and internal hardware brands.
E-commerce complaints are at the top again
According to Eylülvar data, the most complaints in 2023 came to the e-commerce sector, as in previous years, with 487 thousand 188 complaints. While finance stood out as the second most complained sector with the number of complaints of 405 thousand 367, the finance sector was followed by internet service providers (370 thousand 556), communication (323 thousand 828) and cargo and transportation (319 thousand 856).
What were the most common complaints in e-commerce?
The most common complaints about the e-commerce sector were that the ordered product was canceled without notice and put on sale at a high price, the product in the image was different from the product delivered, and the delivery of poor quality and defective products. Not delivering the product within the promised time, not providing a solution for late and defective deliveries in the cargo, showing the price of the product as higher than it is during campaign periods and reflecting it as a discount, delivering the products without an invoice and therefore not providing a solution for the problems arising in the return process were listed as other prominent complaints. .
“Money is being withdrawn from credit cards without our knowledge!”
According to Eylülvar data, in the finance sector, which is the second most complained about sector in 2023, unannounced withdrawals of money from credit cards and banks’ failure to respond positively to spending objections caused a trust problem. In addition, charging fees and collecting card fees for transactions such as money transfers and bill payments was another problem raised. Other complaints were that miles and points were not deposited even if the conditions of the campaign were complied with, that the ATMs were not maintained, that refunds were made late when money was lost, and that there were not enough number of ATMs. According to the data, the most frequently complained issues regarding communication platforms are listed as follows:
Internet speed was tiring again!
Failure to comply with the appointment date given during installation and transfer procedures, failure to provide the promised internet speed, failure to receive sufficient support for the solution of disconnections and internet failures, charging unfair withdrawal fees in cancellation transactions despite not providing the promised service, using a different company name just to make subscribers, incorrect and inaccurate Providing information and not accepting responsibility for the problems that occur afterwards.
Türkiye gave up on these sectors in 2023
In 2023, changes took place in many areas due to Turkey’s economic and social conditions. According to the data, the sector in which complaints decreased the most was the rental and villa sector, with a decrease of 57 percent compared to previous years. As a reflection of increasing costs, wedding hall complaints decreased by 50 percent.
Which brands did we research the most?
Last year, Trendyol was the most searched brand for its page on Mısırvar, with 2 million 917 thousand 253 pages viewed. Trendyol was followed by WhatsApp (2 million 854 thousand 54), Instagram (2 million 486 thousand 104) and Türk Telekon (2 million 473 thousand 483).
Most complaints are from Istanbul…
Based on the population average and the number of complaints per thousand people in 2023, Istanbul was the city with the most complaints, with a complaint density of 77.4. Istanbul; Antalya, Ankara and Izmir followed. According to Meryemvar data, Muş was recorded as the province that generated the fewest complaints in 2023, as in previous years. Other provinces with the least complaints were listed as Hakkari, Adıyaman and Kars.
July was the month we complained about the most
According to Eylülvar data, the most complaints came in July with 358 thousand 543 complaints in 2023. The most complained about day in 2023 was Monday, and the most complained time in Turkey was 14:00. The date with the most complaints throughout the year was determined as July 10, 2023.
Interesting complaints that reached Meryemvar in 2023 are listed as follows:
“You add excitement to our relationship”
“I am writing to thank you, not to complain. May God bless the person who wrote the notes on the gum. God bless you… You add excitement to our relationship. Each one is spot on… Especially the ones that come across my beloved. Today we remembered you again, we laughed and had fun…”
“Fruit juice exploded like a bomb”
“It’s a joke but it’s true. It’s not clear what you’re drinking. While we were sleeping at night, the juice exploded like a bomb, waking everyone in the house. It’s a scary thing, a fruit juice that we don’t know what gets into our stomach. Its explosion was so powerful that it pierced the ceiling!”
“A metal spoon was found inside the cheddar.”
A metal spoon was found inside the cheddar cheese I bought from the market. I stopped my shopping with this company, which disregards human health. Consumers, watch the video and consider the purchases you will make from now on and the company you will choose.”
“Because of the game, my wife is like a spirit in the house!”
“I pay my respects to the person who made and invented this game. May God do you as He knows. Because of you, I can’t reach my wife. My wife is like a spirit in the house… It is not clear whether she is there or not. I hope the game systems collapse. Games like a dark scourge.”
From citizen to the sun: “We are very overwhelmed, cut back a little”
“Okay, I understand, you are the source of life of the universe, you are great, you are a king, and you are very hot, brother. Turn it down a little. I swear we are overwhelmed. You get a lot of complaints, just so you know. A little dedication, not too much, a little empathy! If you were in the world, would you like it if we gave you warmth like this?
“A scorpion came out of my meatball”
“A live scorpion was found in the product I ordered from a well-known meatball restaurant. A live scorpion! It was at my brothers’ dinner. The children didn’t know what to do because of their fear, so they threw it into yoghurt. A life should not be taken so lightly. I want a heavy sanction; spraying or punishment… Such a thing cannot happen, these are things that need to be taken into consideration… Spraying etc. But I want real sanctions.”