It sounds easy and logical, but it is often quite difficult to look at a participation process in this way. Marij and her neighbour noticed this too. “I am a resident and someone who works for the municipality is therefore a worker. At the end of the day, he goes to his home in Bilthoven and says: ‘Bye-bye, I’ll see you tomorrow.’ For him, it is work but for us, well, we live there. So you feel threatened in your living environment.”
Residents are often dissatisfied with a participation process, how is that possible?
