The Swedish company Sellpy is a major player in online shopping and second hand. By ordering so-called “Sellpy bags” for SEK 29 each, you have the opportunity to sell goods to private individuals, against which the company receives a fee.
Depending on how much Sellpy thinks they can sell the item for also controls how much fee they take per item sold.
Since 2019, the company has had a total of 89 notifications to the Swedish Consumer Agency, the majority of which relate to contracts, prices or marketing. However, the darkness number seems to be higher then News24 has taken part in several testimonials from individuals who shared their experience with the company. Synonymous with these voices is that there is great dissatisfaction with the contract, price and marketing, where the image of one of Sweden’s largest online retailers is largely negative.
Sellpy’s pricing model shows how much you get and how much the company keeps for sales amounts at different levels. Photo: Screenshot Sellpy.se “Police report Sellpy”
A person who sold goods at the company describes how he has used the service since 2019. But after 15 items disappeared without a trace last winter, she is now not interested in continuing to sell items at Sellpy.
– About 15 items “disappeared” last winter. I was then offered a compensation that was 60 percent lower than the value of the items. After many rounds of email contact and phone calls, I have now reported Sellpy to the police for theft and fraud and also reported it to the Swedish Consumer Agency. Several new garments and shoes disappeared, including unused Ecco shoes for SEK 1,300, she says and continues:
– They misclassified some goods, for example, unused leather shoes were called synthetic shoes. Then I stood my ground and demanded a reclassification. The goods that then disappeared did so after a new assessment was to be made. They were sent for photography and disappeared without a trace. Then they offered me 160 kroner when the clothes were worth a couple of thousand kroner.
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Nyheter24 has read the testimonies of several Sellpy users. Many sellers criticize the company. Photo: Adam Wrafter/SvD/TTSellpy lost 8,500 worth of lights
Another person who used Sellpy to sell both clothes and interior design tells Nyheter24 how he got clothes worth a couple of hundred Swedish kroner lost. But the last straw was when designer lamps worth several thousand disappeared without a trace.
“Sellpy lost my designer lamps which can be bought for SEK 8,500. I received 280 kroner as a plaster on the wounds,” she writes in email correspondence with Nyheter24.
She goes on to say that the situation with the lost lamps was perceived as strange when everything else in the bag was sold without problems, but the lamps could no longer be traced.
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New shoes worth 5,400 disappeared
Another seller describes how she sent two Sellpy bags to the company when the news came that they oozed an “odour”. The seller then demanded to have the bags sent back to him, which Sellpy allegedly did. But then the problems started.
“I sent two packages to Sellpy. They announced quite quickly that an odor was coming from the boxes. Then I asked them to send the goods back. One package came back but the other never arrived”.
The seller believes that what was in the boxes, two pairs of newly purchased and unused shoes from Ralph Lauren and GANT, had a value of just over SEK 5,000 in addition to other goods that also disappeared.
The seller purchased the shoes with discounts, which meant that he paid just over SEK 3,300. After taking the case about the missing box to a long bench with Sellpy, he received a compensation of SEK 1,400. That is, almost SEK 2,000 less than what the seller acquired them for. The compensation also includes other lost goods such as the majority of jeans, dresses, riding clothes and children’s clothes.
According to the email conversation between the seller and Sellpy that Nyheter24 has seen, the company writes that it is based on what similar goods were sold for in the past and not what the price of goods that are out for sale is. It should therefore be this that constitutes any compensation, not what the products cost the seller himself or any pricing elsewhere, regardless of whether they are new, unused goods.
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The customer’s receipt for the newly purchased shoes. The value of the lost shoes was just over SEK 5,400. With discounts, the skin and leather shoes cost over SEK 3,300. The compensation for the lost goods was a total of SEK 1,490. Photo: Private
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Sellpy’s response to criticism: “Handling millions of items every month”
When Nyheter24 gets in touch with Sellpy and asks for a telephone interview, they decline. The justification is then that the company does not have the opportunity to stand up, but that they are happy to answer questions via email.
In one of the cases we received, it concerned an item that, according to the seller, was worth over SEK 8,000. The item was lost in your handling and the compensation should then have landed at SEK 280. Do you think it is reasonable and what do you have to say about the negative experience the seller has after that?
“Customers are informed and agree to our terms and conditions when they place an order, order a Sellpy bag or pick up a bag. We handle millions of items every month and despite our ongoing quality work, unfortunately, handling errors sometimes occur. In cases where items have lost, we compensate the seller based on our historical sales data,” they write.
There are 89 reports against Sellpy/Sellhelp AB where more than half have the case meaning “Agreement, price or marketing”. How do you see your customers having a negative opinion about it??
“If, for any reason, an item is deemed not to be able to be sold for more than SEK 50 (the lower limit that is informed about in our terms and conditions), the seller is informed via e-mail and SMS and has 72 hours to act on our communication before the item is sent to our recycling partners for further sorting. We continuously review levels and amounts when it comes to compensation and compensation and strive for all customers to be satisfied.”
When we then ask Sellpy to elaborate on their answers and give their view on specific situations sellers described to us, they choose not to comment on specific matters. But at the same time emphasizes that it strives for all customers to be satisfied.
“We continuously review levels and amounts when it comes to compensation and compensation and strive for all customers to be satisfied, if you are not satisfied, we invite the customer to contact us again for continued dialogue. As we do not comment on specific matters refer we otherwise to our previous answer”.
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Do you have something to share?
Do you have something to share after your experience with Sellpy? Please contact [email protected].