Developed in 17 European countries and partner of Camping Paradis, this chain has not managed to resist the rise in interest rates. Reservations already made are at risk.
Vacansoleil – Camping & Vacances, a European company specializing in outdoor hotels, finds itself in turmoil with the declaration of its bankruptcy, after having filed for bankruptcy. The news has raised concerns among its French customers regarding their future and current bookings.
Founded in 1969, Vacansoleil has distinguished itself by offering stays in high-end campsites across Europe. Having become a benchmark in camping accommodation, the firm offers a range of 500 campsites in 17 countries. With offers ranging from the rental of mobile homes, equipped tents or bare pitches, it has established itself in the hearts of many vacationers. Its various partnerships, whether with cycling teams or football clubs, as well as with flagship programs such as “Camping Paradis”, bear witness to its strong development.
However, the firm has not escaped the economic fallout of the pandemic. Vacansoleil was hit hard by rising interest rates and inflation, with the debt accumulated by the company becoming unsustainable. So, what does the future hold for French customer reservations? According to statements from the parent company, “tailor-made solutions” are being studied for those currently on vacation or about to leave.
The French subsidiary indicates that “given the circumstances”, “it could be difficult to contact the call center” to obtain information on his trip. But the group has made it very clear that “any stay booked” can now “no longer take place via Vacances Soleil”. Look at your reservation confirmation because three cases can be distinguished:
- If your reservation was made by the tour operator Vacansoleil BV, you can request a refund from the Stichting Garantiefonds Reisgelden (SGR), the Dutch travel guarantee fund, the parent company being located in the Netherlands. In this case, the request must be made from this site: www.sgr.nl
- If your reservation was made by the tour operator Vacansoleil België BV, there is no general guarantee system. However, it is possible to file a complaint via the following email address: [email protected]
- If only part of your travel reservations were made through Vacansoleil and you need to cancel other parts, then your insurance may cover these additional costs. Contact your insurance directly to find out more.
For any complaints regarding a refund, it is also possible to write to this address. Customer concern is in any case very understandable. Behind these reservations, it is family vacations, expected moments of relaxation that are compromised. The bankruptcy of Vacansoleil is a reminder of the fragility of the tourism sector, impacted not only by the pandemic but also by the inflation crisis.