Samsung Electronics Turkey achieved significant success in customer experience. The company won three awards in an international competition.
The company, which was deemed worthy of 3 awards, one of which was gold, in International Customer Experience 2022, was awarded a gold award in the ‘Best Innovation in Customer Experience’ category, and a silver award in the ‘Best Customer-Centered Culture’ and ‘Customer at the Heart of Everything’ categories. The Deep-Dive Eco Repair project, developed by Samsung Turkey, promises customers both economical and environmentally friendly repair opportunities.
Erbil Topgül, Samsung Electronics Turkey Customer Services Director, said:
“As Samsung Electronics Turkey, we continue all our work with the philosophy of ‘the best experience from end to end’ by focusing on customer satisfaction. Our aim is to give our customers the best experience in all channels we come into contact with. The biggest role in the emergence of these internationally appreciated projects is our teammates, who act with a holistic perspective, a unique team spirit, a high sense of belonging and responsibility. I would like to thank all my colleagues and business partners who have been with us on this journey. With the contribution of this valuable team, we will continue to provide the best service for our customers.”
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Many companies were also awarded in the competition where Samsung Electronics Turkey was awarded.
This year, 101 important companies from 42 different countries took part in the ‘International Customer Experience Awards 2022’ organized by Awards International. A total of 240 project applications were made in 25 different categories. in the competitionworldwide projects where customer experience stands out were evaluated by the jury and awarded.