Representatives of the four largest Dutch banks were present at the hearing. They have reimbursed the majority of the stolen money from their customers. They have also been able to reverse transferred amounts and in a number of cases block the transfer.
According to the banks, the actual amount that the fraudsters stole is even greater than stated in the criminal file. There are several victims who did report the crime to their bank, but did not file a report or report it to the police.
Bank helpdesk fraud is a form of crime that has increased enormously in recent years. Last year, the banks paid out a total of 28 million euros in compensation. This year, it is going in the same direction, an ING employee told the court.