According to Techspot’s report, Shah, who stated that it was “difficult but necessary” to fire 90 percent of customer service employees in his posts on Twitter, claimed that artificial intelligence responds to customers 60 times faster than human employees.
Shah also added that artificial intelligence, which responds to customers within two minutes, reduces customer service costs by 85 percent.
When asked about the status of 23 people who were fired by Twitter users, he said, “As expected, someone is getting offended on behalf of others.” Using the expression, Shah stated that he would make a statement on the subject via LinkedIn.
THE PROGRESS OF ARTIFICIAL INTELLIGENCE IS CONCERNING PROFESSIONALS
The Organization for Economic Co-operation and Development’s (OECD) Employment Outlook 2023 Report found little evidence to date that AI negatively impacts employment among firms using AI, which workers and employers alike believe can reduce the tedious and dangerous tasks of AI, which leads to more It was stated that he could provide worker commitment and physical security.
At the same time, the report pointed out that 3 out of 5 employees are worried about losing their jobs completely to artificial intelligence in the next 10 years, and it was stated that employees are also worried that the wages in their own sectors will decrease due to artificial intelligence.
The report emphasized that governments should encourage employers to provide more training, integrate AI skills into education, and support diversity in the AI workforce. (AA)