When you buy a new smartphone, some brands or brands offer to recover your old device at an advantageous price. But sometimes you can have a bad surprise …
When you buy a phone on their website, many manufacturers and brands offer to resume your old device and directly deduce its value on your basket. A little financial boost more than welcome during the inflation period which allows you to access the new products of the manufacturer at a lower cost, while making a gesture for the environment. On paper, we can only rent this initiative.
But it sometimes happens that the very attractive user offers hide unpleasant surprises, despite the excellent reputation of the company. This is what happened – and continues to happen – to many users who have had the misfortune to go through the resumption of recovery of Samsung and its partner Evollis.
Just take a quick tour of the Korean manufacturer’s forum and type “Evollis” in the search bar. You will then come across a multitude of testimonies and calls for help. Some complain about having seen the recovery value of their device being drastically reduced between that indicated on the Internet, after having fulfilled a questionnaire on its state, and that which was finally paid to them.
Worse still, some phones would have been devalued for faults that their former owners dispute, supporting photos. Another problem: sometimes the carrier indicates having delivered the aircraft, but Evollis disputes having received it. The customer must then reimburse hundreds of euros in Samsung.
According to the testimonies and the survey carried out by the UFC-Que Choisir in 2024, it turns out that many phones are damaged during transport-and when we say “damaged”, we do not only speak of a small scratch in addition, but sometimes of a smashed screen or unusable smartphones. However, nes, the subcontractor of Evillis who makes the diagnosis and modifies the recovery value when he considers that the device does not comply with the first estimate, does not hold the responsible carrier. It is therefore the customer who pays, literally and figuratively.
Because, if the majority of the subjects of the Samsung forum on the scams of Evollis are marked as resolved, it is not. The manufacturer is content to send the ball back to the company: “”I understand your feelings and I want to assure you that the will of customer service is to resolve all your complaints. However, your request may only be supported by the EVOLLIS service which can send you all the necessary information.“In short, get out of it!
To avoid such inconvenience, whatever the recovery program – not only that of Samsung – we advise you to film or photograph your old smartphone from every angle before sending it, in order to have proofs. Do not hesitate to put the flash to properly bring out the existing micro-scratches. This will prove your state before its dismissal. Then, wrap it carefully in order to protect it as much as possible during a little delicate transport.