Victim of a cyberattack, Western Digital blocked many online services. But hackers were also able to access some personal data. Something to worry about the customers of the storage system manufacturer…
Bad luck for Western Digital, which is once again the victim of a cyberattack! Already in June 2021, the manufacturer’s network storage (NAS) servers had been affected by security breaches, which had allowed attackers to reset the devices remotely – which had deleted tens of TB of data users in just a few minutes. This time, the manufacturer of popular storage systems (hard drives, portable drives, NAS, servers, etc.) announced on Monday, April 3, as reported The BusinessWire, having suffered a cyberattack on March 26, during which an unauthorized third party was able to access a number of systems, without there being any further details as to the nature of the compromised data. Pirate actions “have caused and continue to cause disruption”explains the company.
Western Digital hack: online services blocked
Early indications are that the hackers were able to access some company data, but it’s unclear whether it’s Western Digital’s own or customer data — that would be a shame given that the firm’s devices are precisely designed to perform security backups. Analysis of the scope and exact nature of the intrusion is still ongoing, so we should have more information soon.
Still, this unexpected visit has impacted some of Western Digital’s services as well as its business activities. Thus, all My Cloud, My Cloud Home, My Cloud Home Duo, and My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger services have been inaccessible since Sunday, the firm having blocked them to avoid any additional problems. Cloud, push notifications, authentication, email, proxy and web services are also down. Also no need to rely on customer support at the moment as support is overwhelmed, not to mention they can’t access data as services are down.
Western Digital has contacted law enforcement and announces that it has “implemented incident response efforts” And “launched an investigation with the assistance of leading outside security and forensic experts”. The company adds that “This investigation is in its early stages and Western Digital is coordinating with law enforcement authorities.” It is currently working on the restoration of the affected infrastructure, which can be follow the evolution since service status page.