When you walk past it, you might suspect that the demand is not great, but appearances can be deceiving. If you try to make an appointment online, you will not see any available time slots in the near future. Staff shortage is the problem, says the Immigration and Naturalization Service (IND). “We will scale up as soon as we have more temporary workers, but we are currently unable to absorb the run on the agreements.” Due to the staff shortage in Nieuwegein, there are only two and sometimes three counter employees.