“Huh, what do you mean?” is suddenly heard regularly at the De Hagen shopping center in Vianen. After all, does everyone know exactly how to file a tax return, for example, what a ‘pragmatic approach’ entails, or how to arrange your health insurance online? “Well, no,” admits Wilma. The letters she receives on her doorstep are often abracadabra, she says. “And I think it’s not bad if you say you don’t understand something, because it’s much nicer if you get help than if you worry yourself.”