This does not apply to Agnes Westerhof, she really wanted her money back, but did not get it. She had done volunteer work with six people during the Night Walk in Utrecht. “We got on at Central Station to get off at the Muyskenweg stop in Zuilen. Afterwards it turned out that we had all paid up to Central Station. So too much. We sat on the bus for 13 minutes and paid 3.36 euros. Normally this ride costs 1.69 euros,” she tells RTV Utrecht. “It is unclear how to request the amount back. The OV Chipkaart website does not provide clarity about this. On the Qbuzz site you can only request a balance refund if you have forgotten to check out. That is not the case here.”
Travelers who paid too much when checking in and out of U-OV are reporting
