France has many operators for mobile plans. But one of them seems less appreciated than the others by his own subscribers.
If you’re reading this article on your smartphone, there’s a good chance you have a mobile plan. This contract, which allows you to benefit from all kinds of features for our smartphones, is today offered by multiple different brands. In France, the biggest names are known to everyone: SFR, Bouygues Telecom, Free, Orange… So many operators who are multiplying call offers to find new customers ready to sign up for mobile plans.
However, these operators are not necessarily always appreciated. Who has never complained about Orange’s prices, SFR’s price increases, Bouygues Telecom’s customer service or Free’s network coverage? Each operator has its qualities as well as its faults.
On the Trustpilot site, it is possible to rate the services of multiple services and in particular mobile operators. The site is full of reviews from dissatisfied or satisfied customers of each operator, ranging from the best known, like the four we mentioned previously, to the smallest like NRJ Mobile or La Poste Mobile.
By comparing the largest mobile operators operating in France with their number of reviews (positive or negative), it is possible to check which operator is least appreciated by its own customers. And with 17,000 reviews and a rating of 2.6/5, Free is the operator that is doing the best. Customers generally complain in comments about network coverage which seems to poorly serve certain communities.
Then we find SFR with 16,000 reviews and a rating of 1.4/5. The operator is under fire from numerous comments which mention unwanted calls despite termination, as well as price increases. Finally, we find Orange with a rating of 1.2/5 but much fewer testimonials since only 8,000 have expressed their opinion on the operator.
The worst-rated operator is Bouygues Telecom, which received a score of 1.1/5 with a total of 9,000 reviews collected on the site. The majority of testimonials highlight poor customer service as well as network problems.
Obviously, these opinions should be taken with a pinch of salt. Internet users are much more likely to leave reviews when they are victims of a bad situation or treatment by a brand. Thus, customers satisfied with Bouygues Telecom are certainly very numerous, but do not take the time to leave a positive review.