34,000 requests from travelers following lost suitcases were made in one year!
Endless queues, possible delays, connections to make but also the fear of seeing your luggage lost… A trip can be synonymous with a relaxing vacation but also with real stress at the airport. A recent ranking released in the United Kingdom rated airports. It is based on several factors such as Google review scores, the number of reviews mentioning high stress levels, searches related to lost luggage, flight punctuality and the number of passengers passing through each airport.
There are several United Kingdom airports in the top 5, but it is London’s largest airport, London Heathrow, which takes the unenviable first place. Let’s not cry too soon since Roissy-Charles de Gaulle airport in Paris is also in the top 5. The London airport obtains a good traveler satisfaction rating and displays average flight punctuality: 65. 74%.
But if Heathrow surpasses all the others, it is above all for an astonishing and rather worrying statistic for travelers: the number of requests and complaints made by travelers who have not found their luggage on arrival! In one year, more than 34,000 claims for “lost baggage” were made at Heathrow. That’s more than 100 per day, all the same…
Despite flight punctuality of 65.74%, the airport faces an astronomical number of lost luggage. In one year, no less than 34,700 searches were carried out in connection with lost suitcases at Heathrow, or almost 100 per day! Although the airport management did not wish to react to the release of this ranking, we should still remember that 80 million passengers pass through Heathrow airport each year.
One last piece of advice, if you have to pass through Heathrow, which also applies to any airport, be extra vigilant. Identify your baggage clearly, take a photo of its contents and keep any valuable or essential items in the cabin. You will thus put all the chances on your side to avoid swelling the ranks of victims of the most stressful airport in Europe!