It was in September that Natalie Holmberg went into Ikea and bought a toilet brush and other small things. She locked the car, she thought, made sure her valuables in the tailgate were covered, then went into the department store.
When she came back, everything was gone. Computer, headphones and newly purchased ski clothes – all for a value of SEK 35,000.
– At first I didn’t understand what had happened. But when I didn’t find my things I got a feeling I can never describe, I was in shock. I was hyperventilating and I was crying. It was not something I was prepared for at all, says Natalie Holmberg.
No broken windows – no insurance
The police assess that she was the victim of a so-called jammer theft, meaning that the thief blocked or copied the locking signal to the car. This means that you can search through it undisturbed. No broken windows or broken doors. And precisely because there are no clear break marks on the car, Natalie Holmberg is denied compensation from the insurance company.
– So really, if I had broken the window, I would have received compensation. But since there are no signs of that, I am denied, she says.
In an email to TV4, Ica insurance writes that it cannot comment on individual cases, but that it “always makes an individual assessment of the cases based on a clear process, and if you as a customer have views on the decision, you always have the opportunity to appeal and have it reconsidered “.
Natalie Holmberg has appealed once but was denied even then. She is now thinking of putting the story behind her. But not without warning others about the phenomenon.
– Something must be done if there is to be a change, because this will only continue and get bigger and bigger, she says.