The operator victim of a network failure, what possible alternatives?

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The operator victim of a network failure what possible alternatives

Several subscribers to the SFR mobile network have complained of network problems for several hours. However, there are means to bypass this operator breakdown.

Essential

  • SFR undergoes a heavy breakdown of its mobile network and fixed on Monday, June 16.

  • The operator indicated on his social networks being aware of the breakdown and that his technical teams are already mobilized.

  • The origin of the SFR failure is still unknown at present.

  • Customers subscribed to La Poste Mobile, which uses the same network as SFR, are also affected by the breakdown.

Live

14:31 – What other operators are affected by the SFR failure?

The majority of other operators are not affected by the SFR failure. The biggest players on the market such as Orange, Free or Bouygues Telecom have no network problem on Monday, June 16.

SFR, however, offers its mobile network and fixes to other virtual mobile network operators (more commonly known as MVNO). It is therefore possible that you are assigned by the SFR failure if you are a customer of one of the following operators: Red by SFR, La Poste Mobile, Coriolis, Ridlo Mobile, Prixtel, Syma Mobile, YouPrice.

14:05 – “Our technical teams are fully mobilized” indicates SFR

If SFR does not communicate directly on its social networks, the operator continues to respond to subscribers who currently suffer the network failure. On the social network X (formally Twitter), the operator’s after -sales service explains that it is aware of the incident: “Good morning, We inform you that a technical incident is currently impacting our network. Our technical teams are fully mobilized to restore the situation. We ask you to apologize for the inconvenience caused. ” It will therefore be necessary to wait until the SFR teams find the origin of the problem to be able to take advantage of the operator’s services again.

13:45 – The 4G and 5G logos disappear

If you try to make a call or send an SMS, you should notice that the 4G and 5G logos then disappear from your smartphone. This does not come from a bug of your device, but seems linked to the breakdown that currently affects SFR. 2G and 3G networks are mainly used for voice calls and that is why your smartphone will mainly rest on them before trying to use 4G and 5G which are more specialized in Internet data traffic.

13:35 – La Poste Mobile is also affected by the SFR failure

Subscribers to the mobile post office also undergo the bullies of the SFR operator’s breakdown. For good reason: this operator attached to the post office is based on the network infrastructure of the operator SFR. The breakdown that has affected subscribers since 12 noon on Monday, June 16, therefore also concerns the customers of La Poste Mobile who will also have to take their pain in patience.

Do you have difficulty making calls or sending SMS with your smartphone? Rest assured, if you are at SFR, you are certainly there for nothing. For a few hours, the operator with a red logo has undergone a big breakdown of his mobile network on Monday, June 16.

The first lifts of the failure seem to have appeared around 12 noon. On the site DowndeTectormany complaints appear on the part of SFR subscribers which testify to concerns on the operator’s mobile network.


Contacted by our colleagues from Clubic sitethe agents of SFR have indicated that they are aware of the situation and promise to communicate on the source of the breakdown within the next few hours. As for social networks of the firm, SFR teams confirm that a breakdown is underway and that everything is done to settle the situation.

Many cities seem to be affected by the breakdown with in particular Nantes, Paris, Marseille and Toulouse. Do not panic if you are concerned: this is a breakdown linked to the operator and not to your smartphone. However, there are alternatives if you have an urgent need to make a call or send messages despite the breakdown.

What alternatives to send calls and SMS despite the SFR failure?

If your smartphone fails to send calls or messages and your operator is SFR, you are undoubtedly affected by the failure. The best thing to do is still to wait quietly, while the operator’s technical teams end their network recovery operations.

If however, you have an urgent need to send calls or messages, it is always possible to go through a Wi-Fi network. If your smartphone and your package are compatible with the RCS (replacement of the traditional SMS), you should be able to make calls and send SMS using the Wi-Fi of your home or workplace.

It is however possible that this technique does not work (especially if your smartphone or package is not equipped with the RCS). Rest assured: it is always possible to go through another application than the phone of your device. To do this, use an instant messaging application like WhatsApp, Facebook Messenger or Telegram. You can send messages and make calls using the Wi-Fi of your smartphone.



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