The Interministerial Delegation for Road Safety has just launched a new site simplifying complaints concerning fines linked to traffic offences. No direct solution, but explained procedures.
Contesting a fine for a traffic violation is generally akin to an obstacle course. Who to call? Who to complain to? How do I check my points balance? So many questions to which the motorist who does not agree with a ticket does not find a clear answer. And it is precisely to help offenders find the service appropriate to their case that the Interministerial Delegation for Road Safety (DSR) has just set up an online orientation platform. baptized Driving license appeals area, the site, which shines with the austerity of its presentation, has the official objective of “improving and accelerating the processing of complaints and answering various questions concerning the driving license”. Clearly, it is not used to solve problems directly, but simply to guide users in their administrative journey, by indicating the procedure to follow, without requiring a password, an identifier or the creation of an account.
In practice, the Driving License Appeals Area offers four themes corresponding to common situations: I dispute an offense or a decision, I do not agree with my points balance, I wish to obtain information relating to my license and I want to get a document. Each theme is then subdivided into sub-questions which lead to an approach. For example, to dispute an offense of which you are not the author, you must click on I dispute an offense or a decisionthen on I received a notice of violation but I did not commit the offensethen on I know the person but I did not designate him. The answer is automatic: “You should contact your public prosecutor’s officer (OMP) of the police court of the place of the offense or the National Center for the Processing-Control of Automated Sanctions (CNT-CSA) in Rennes. These the latter are the only ones who can study your request and assess the circumstances in which an offense was committed”. A link directs you to the Site of the National Agency for the Automated Processing of Offenses (ANTAI).
And the same goes for other problems and complaints, whether knowing a balance of points, obtaining a document or correcting information on a driver’s license. Each time, it is necessary to select a scenario to arrive at the detailed approach. The site does not solve anything by itself, but refers to the relevant services – for example, Telepoint service – with the procedure to follow, the idea being to group together requests and streamline the complaint channels. Note, in addition to a list of useful links (Scale of points, Information on the driving license, etc.), the site includes a series of FAQs called Info or Intox answering the most frequent questions by True or False (Even without mail, the withdrawal of points is effective, Paying more than the amount of the fine can avoid the withdrawal of points, etc). Well seen ! It remains to be seen whether data processing will really be facilitated, the National Driving Rights Office (BNDC) having two months to respond.