It was in December that a customer made the disgusting discovery when he came home with his new boxes from IKEA in Singapore.
Once home, the customer noticed that the boxes, which were intended for a children’s room, were filled with insects.
IKEA answers: Not from the department store
The video, which was posted in mid-December, showed the customer knocking one of the IKEA baskets to the ground in the department store, then zooming in to show a multitude of small insects tumbling out of the basket and moving about.
This was to show that the insects had not come from her home, but that they were also in more baskets in the department store.
The TikToker, who did not reveal his name in the video, said they first called IKEA about the boxes and the company then replied that the bugs must have come from their home and not the department store.
“Look at the insects crawling out of the KNIPSA basket,” says the on-screen text in the video, referring to the IKEA model of seaweed-woven baskets.
“Go try it for yourself.”, adds the user.
The video went viral
The video has received over 200,000 views and is full of comments tagging IKEA.
The user posted another video a few days later with a screenshot of what appears to be an email from IKEA responding regarding the boxes.
The company writes that “they have procedures in place to avoid this sort of thing” and that it is therefore “unlikely that this incident is related to the product itself.”
Removed from the range
IKEA Singapore has since temporarily withdrawn the product from its stores.
According to Singaporean TODAYthe company launched an internal investigation to find out more about the incident and offered the TikTok user a gift card as compensation for the problem.