The magazine Råd och rön has come up with a list of the companies that have been most reported to the Swedish Consumer Agency in 2024. The list is called the “shame list”.
A lot of telecom companies could be found there, including Telenor. However, they are not the only ones on the list, Tele2 and Telia are also guests.
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Telenor on this year’s shame list 2024
The reports against Telenor concerned, among other things, that customers felt that they had been promised a price during sales calls and were later invoiced for a different price. “For example, they have been given a different monthly cost and have been offered a discount which they were not informed was only valid for a certain time,” writes the newspaper.
Number of reports received by the Swedish Consumer Agency so far this year:
1. By Métis, 529 notifications
2. Dinbilgaranti, 369 notifications
3. Bedomahalsa.com, 340 submissions
4. Tele2, 279 notifications
5. Telia, 227 notifications
6. Klarna, 196 notifications
7. Telenor, 145 notifications
8. Nordic Best Energy, 123 entries
9. Visible, 113 reports
In order to end up on the list, it is required that the Swedish Consumer Agency’s lawyers have opened a supervisory case. It could, for example, be about misleading marketing or shortcomings in contractual terms.
Source: Advice and findings.
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Another part of the reports was about customers finding it difficult to cancel mobile and broadband subscriptions as only white mobile phones have been used. The phone queues have also been long and it has taken some time before the company called.
During 2024, Telenor had a total of 145 notifications to the Swedish Consumer Agency.
“We are only satisfied when we have reached all the way”
News24 have talked to Hassan Mustaphacustomer service manager at Telenor, that the telecom company has ended up on Råd och rön’s shame list.
– We are working purposefully to address these areas. The work we have done has yielded results, and we see that the number of reports against us has decreased. But we are only satisfied when we have reached all the way, he says.
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Hassan Mustapha, Customer Service Manager at Telenor. Photo: Press image Telenor.
– Each individual case is carefully analyzed to ensure that we take the right measures to prevent similar situations from occurring in the future. We see this as an opportunity to further improve our processes and strengthen our customer focus going forward, says Mustapha to Nyheter24.