Systembolaget’s new major change – how customers are affected

Systembolagets new major change how customers are affected

Between 2021 and 2023, Systembolaget carried out a test with self-scanning in three stores in Stockholm, Uppsala and Örebro. The test was completed in the fall of 2023, and turned out well.

– The customers are very satisfied and think it is simple and flexible. It has led to shorter queue times, and the employees are also positive, says Sofia Sjöman Waaspress officer Systembolaget to News24.

Systembolaget introduces self-scanning: Here are the stores that are first

The system company introduces self-scanning

Now the next step begins, when 20 system companies will receive self-scanning in 2024. The project is already underway and the first to go was Systembolaget at Sergelstorg in Stockholm and in Asecs in Jönköping.

– We are keen to follow the development, and that our customers should be able to shop in a simple and flexible way. That’s why we thought it was worth trying this, says Sofia Sjöman Waas.

The self-scanning, or self-checkout as Systembolaget themselves call it, will always be manned by an employee and have six “cash registers”.

During the trial period, no increase in shoplifting has been noticed, and according to Sofia Sjöman Waas, the risk of people under the age of 20 succeeding in buying alcohol should not increase either.

– That risk is always there. Therefore, it is important that we do it our way. That it is always staffed and that the employee can choose to open and close the self-checkout whenever they want.

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Here are the System companies that get self-scanning

The system companies below will receive self-scanning in the spring of 2024:

Mobile, Malmö

The ring, Stockholm

Östra Boulevard, Kristianstad

Airport, Halmstad

Österväg, Visby

Linnégatan, Gothenburg

Backaplan, Gothenburg

Torpavallsgatan, Gothenburg

Liljeholmstorg, Stockholm

Norrtälje

Mårtenstorget, Lund

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This is where the self-scan comes in autumn 2024:

Välsviken, Karlstad

Gyllentroget, Linköping

Tybblekullen, Örebro

Hella Syd, Västerås

Birsta, Sundsvall

Rådhusesplanaden, Umeå

Gränby, Uppsala

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