A surge in cases of the flu, respiratory syncytial virus and COVID-19 illnesses is putting a strain on the emergency department at Norfolk General Hospital.
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A news release issued Monday said the emergency department has frequently reached or exceeded 100 per hundred occupancy.
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“With the uptick of respiratory infections and staffing shortages province-wide, emergency departments are under immense pressure,” Dr. Christine Tran, chief of the emergency department, said. “If you have a non-urgent issue, we ask at this time to consider your healthcare options before presenting to the emergency department. We strive to always provide the best care we can and appreciate your understanding and patience during this challenging time.”
Tran said a surge in patient volumes and the pressure it brings is being felt at hospitals across the province.
“We ask everyone to help us preserve care for those who need it most and only come to the emergency department if your health concern is critical,” said the release. “If you are experiencing a medical emergency, please call 911 or proceed to your local emergency department. Priority will always be given to trauma and critical care patients.”
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Patients with non-urgent medical issues may experience longer than usual wait times. Patients who seek care at the emergency department will be triaged and prioritized based on the severity of their condition.
Differentiating between a common cold, COVID-19, or flu symptoms can be challenging, said the release, but practising caution by staying home if feeling unwell, wearing masks indoors, frequent handwashing, and keeping up with vaccinations for children and adults is strongly advised to curb the spread.
Cold and flu symptoms can be managed at home with rest, hydration and over-the-counter remedies.
Dr. Robin Martin-Godelie, chief of staff at Norfolk General, strongly encourages everyone who is eligible to get the latest COVID-19 and flu shots, along with the RSV vaccine.
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“Vaccines remain our most powerful tool in reducing the risk of severe illness from both the flu and COVID-19,” said Martin-Godelie. “As we navigate the challenges of this fall and winter, let’s demonstrate our commitment to one another by taking a simple yet vital step: get your flu shot from your local healthcare provider or visit one of the many accessible local pharmacies and speak with our healthcare provider about other vaccines that are important for you.”
In an effort to alleviate emergency department strain, Norfolk General Hospital suggests considering these alternative healthcare options for non-urgent medical needs:
- Consult your family physician.
- Visit a local pharmacist who can prescribe medications for certain conditions.
- Access registered nurses 24/7 via phone or web chat for medical advice and support at Health811.
- Visit Delhi Community Health Center Walk-in Clinic, which is open without pre-booking on Thursday evenings and Saturdays.
- Virtual Urgent Care allows you to see a nurse practitioner or doctor on your computer or cell phone the same day or the next day. Book an appointment at urgentcareontario.ca
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