SNCF strike: how to access the form to obtain 200% reimbursement?

SNCF STRIKE. Since Thursday, December 22, travelers whose train has been canceled due to the SNCF strike can be reimbursed up to 200%. After difficulties in the face of the influx of connections, the online reimbursement form is again accessible on Saturday.

[Mis à jour le 25 décembre 2022 à 13h06] Since Friday December 23 and until Monday December 26, the traffic of the TGV, Ouigo, Intercités, TER and international TGV has been disrupted due to a strike launched by the National Collective of Controllers (CNA) of the SNCF and supported by the CGT Cheminots and Sud Rail unions. In this period of Christmas celebrations when the French have for many made the choice of rail transport to reach their loved ones, the announcement of this mobilization of the train leaders of the SNCF has aroused the ire of many users. To respond to this anger, the management of the company has announced that people whose train has been canceled can be reimbursed up to 200%.

If your TGV or Intercités has been cancelled, you must complete a reimbursement form online to get this compensation. One chatbot (online messaging service) has been set up by the railway company to help users in their procedures. Users whose Ouigo has been canceled will automatically receive their compensation by email. Regarding TER, the refund request can be made to the customer service of the region concerned via the section “Services & Contacts” of the site.

After the form was put online on Thursday, December 22, access to the page was difficult for many users on Friday at the start of the day. At the start of the afternoon on Friday, the SNCF fortunately announced in a tweet that “access to the compensation request form is restored”. The company also indicated that requests for reimbursement can be made until May 30, 2023, and that “the purchase vouchers obtained will be valid for one year from the date of their issue”.

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To obtain reimbursement, an SNCF identifier is required. For those who do not wish to create an account or who do not have the Internet to submit an online request, a letter can be sent to the following postal address, but the SNCF specifies that the processing time will be extended. The compensation cannot be delivered at the station, in the shop or by telephone.

SNCF Customer Relations Department

62973 ARRAS Cedex 9

FRANCE

For TGV and Intercités journeys, you must complete this online form to obtain compensation from the SNCF. This reimbursement is double. First, you will be refunded the full price of your ticket to your bank account, or you can, if you wish, benefit from a free exchange. You will then receive compensation in SNCF Voyageurs purchase vouchers of a value equivalent to twice that of the canceled trip.

For travelers in Ouigo, you will automatically receive your compensation by email. As for TER, the request can be made to the customer service of the region concerned via the section “Services & Contacts” of the site. The exceptional compensation of 200% of the price of the canceled ticket cannot be issued in SNCF stations or shops. It does not apply to Eurostar and Thalys journeys. The deadline for obtaining these reimbursements is not yet specified.

While many French people, but also the government, have already expressed their anger, the SNCF has tried to calm tensions as best as possible with this exceptional compensation of 200%, which is therefore added to the reimbursement of train tickets affected by the strike. “I want to apologize for the company. It’s unacceptable. The French need to breathe”, reacted Wednesday morning, December 21, on the airwaves of France Info, Christophe Fanichet, CEO of SNCF Voyageurs, before announce compensation. “It’s Christmas, this strike is unacceptable. This gesture, we had to,” he justified.

On Wednesday evening, the SNCF explained that “all travelers who have a train canceled over the period from December 23 to 26 by TGV Inoui, Intercités or Ouigo for a destination in France or Europe will benefit from a free exchange or a full refund, as well as compensation in SNCF Voyageurs purchase vouchers of a value equivalent to twice that of the canceled journey”. While 200,000 travelers will be affected by the SNCF strike, out of the 800,000 rail passengers expected this weekend, the Minister of Transport, Clément Beaune, estimated that this strike should cost around one hundred million euros in an interview with Sunday newspaper published on Friday.