A joke”, “a sick lottery”, “tragic”! These are three of hundreds of angry comments that poured in on SJ’s social media after the accident with the Christmas tickets that were released last Wednesday night.
“It has been an incredibly chaotic year. I understand that people are incredibly upset and we have missed staff and train drivers. I really have to say that the Swedish people deserve a better travel provider. We all know how incredibly important the Christmas holiday is, says Monica Lingegård, CEO for SJ.
“I am extremely responsible”
Lindegård believes that it is a complicated situation, but that SJ must ensure that tickets are available.
“I am ultimately responsible for the Swedish people being able to buy tickets,” she says.
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