On twenty occasions during the month of September, the toilet or shower has been out of order, according to the Swedish Transport Administration. Each individual event costs SJ SEK 5,000.
The temperature in the toilets has also been inadequate. In addition, punctuality has broken on 21 occasions during September.
The Swedish Transport Administration states that SJ has broken the train service agreement with the Swedish Transport Agency due to the shortcomings.
Also in February, the Swedish Transport Administration issued a contractual penalty against SJ, then of almost SEK 270,000 for deficiencies in the night train traffic to Jämtland. Then it was found, among other things, that about forty toilets were out of order.