The NS has announced that it will adopt all the recommendations from the investigation. “On April 3, we as NS made a bad turn with our passengers. They had to wait a long time before it became clear how long the disruption would last and they eventually had to arrange transport themselves. That was also extremely frustrating for our colleagues, because there is no NS ‘there who wants to leave the traveler alone,” says Bert Groenewegen, acting president of the NS. “We have therefore apologized to all travelers and our colleagues. We realize that the events have touched our colleagues’ hearts. This certainly applies to our colleagues who are in daily contact with travelers, the colleagues on the train and the station, and for the colleagues of adjustment. That is why it is important that we learn from the outage of April 3 to prevent a similar situation in the future.”
Research: NS in April unprepared for a major national failure
