According to Rover, travelers who are less digitally skilled are particularly at risk. They would not always be able to take advantage of the discount. But if you do know how it works, you will regularly encounter technical problems in the app, the complaints say. The NS refers you to customer service or the service desk. But there is only such a service desk at 12 of the 399 stations, Rover emphasizes.
Rain of complaints about new rules for NS joint travel discount
