These problems have major consequences for users, the researchers say. They arrive late for an appointment or get stranded somewhere. It also happens that people completely avoid target group transport. Users themselves fear that this could lead to a spiral of isolation and loneliness, the study says. “People who can still travel partly independently look anxiously to the future, in which they will no longer be able to do this and will have to rely on a system in which they have no confidence,” according to the study.
Public transport too often unreliable for people with disabilities: ‘Absolutely a major problem’
