Sony has announced to its customers that it will use another solution instead of PlayStation support accounts to resolve PlayStation Support user issues.
As you know, social media is a tool that helps people interact with each other when used correctly. Brands and companies frequently use social media networks to communicate among themselves. However, social media is also used for customer service. Sony, which frequently uses social media networks for customer service, PlayStation support accounts announced that it will close.
PlayStation support accounts will be closed both globally and regionally
It was announced this afternoon that Sony’s PlayStation support accounts will be shutting down in a few weeks. This news states that Playstation support accounts are no longer available. Sony has also announced that it will be making guide videos for the PlayStation Support YouTube channel to help with explanations of Playstation issues and how to fix them. This development shows that country-specific support accounts such as AskPS_U and PreguntaPlay will also be closed. However, interestingly, rumors are circulating that the account belonging to Japan will not be closed.
These Twitter accounts It will be closed in August. The reaction of Sony fans was negative, as you can imagine. In response to this reaction, Sony announced that the videos on its YouTube channel and support website are reliable enough. In addition, Sony stated that support accounts are now unnecessary and the accounts are seen as a tool for abusing social media. Going to their support page on Twitter could make players feel like they were talking to a computer.
We see that this development will eliminate the idea that players are wasting time talking to a computer. Regardless of this development, it does not seem to be liked by the players. But no matter what, Sony doesn’t seem to back down from its decision.