(Finance) – “Italy is still behind in the digitalization of the Public Administration’s relationships with citizens and businesses. Only 41.3% of Italians interact with public bodies via the Internet, compared to the European Union average of 54.3%. And we are at the 23rd place in the EU for the provision of digital public services to businesses”.
This is what emerges from a report on bureaucracy drawn up by Confartigianato based on data Eurostat and Eurobarometer and from which it emerges that we are still far from European innovation standards. “53% of local authorities, regions and autonomous provinces, provinces and metropolitan cities, municipalities, local health authorities and hospital companies – it continues – have an exclusively informative website that is not enabled to communicate with users and just 30% allow online payments on their portal. This last percentage drops to 13% in the South” https://www.Finance.it/DettaglioNews/57_2024-08-13_TLB/. “On average – the report indicates -, only 23% of citizens communicate with the PA by sending completed forms and this places us in the last positions in the ranking of the 195 European regions. You have to go down to 131st place to find our most efficient territory, the Autonomous Province of Bolzano, with a modest 34.6%. Other Italian regions follow, but all beyond 145th place. The South, in particular, shows the worst results, with Calabria in 184th place”.
“It is not surprising, therefore, if – the Confartigianato report notes – only 34% of Italian citizens declare themselves satisfied with the offer of public services, a figure that places Italy in the penultimate position among the 27 countries of the EU, before Greece. This level of satisfaction is a good 20 percentage points lower than the European average of 54%