Orange is associated with the Dipli company to launch a 100 % online smartphone recovery program. A simple and practical solution that avoids going to the store and is good for the wallet!
With the worsening of the climate crisis and the continuous increase in overconsumption, it is more than ever necessary to make our electronic devices last as long as possible. Indeed, the production of a device is the most polluting phase of its existence, because of the extraction of raw materials. Therefore, the more equipment will be used, the lower its environmental impact. In addition, this avoids producing too much electronic waste.
Also, when you decide to change your smartphone, it is important to give a second life to your old device. However, 7 out of 10 French people have never sold their old smartphone before. In question: you often have to travel to the store to entrust your old mobile to hand, which discourages some. Aware of this, Orange has teamed up with Dipli, specialist in the second life of electronic products, to launch a 100 % online smartphone recovery platform open to Orange and Sosh customers.
Online mobile resumption: Orange aligns with its competitors
The recovery process has been designed to be as simple as possible. The user begins by choosing his new model on the Orange or Sosh sites, then he enters the information from his current device to obtain an estimate of his recovery value. He then obtained a confirmation of the online recovery and receives the shipping label by email. It only remains for him to deposit the old mobile in relay point. Dipli then tests it, erases data that has not yet been erased to check the estimate of its recovery value. Once this is confirmed, the customer receives the bank transfer within five days. Easy ! Note that the shipping costs are covered by Orange.
Orange and Dipli promise an identical online recovery price and in stores thanks to an algorithm that assesses the best recovery offers, including for smartphones with defects. By collaborating with the best market reconditioners, Dipli optimizes the value chain in order to maximize the chances of restoring products.
At a time when the reconditioned is on the rise, the approach is more than welcome! As for other major operators, Free has been offering a partnership with Recommece since March 2023. As for SFR and Bouygues Telecom, they also offer an online and store recovery solution.