Vehicles top the list with 21.5 percent and used cars account for more than half of the complaints. After that, it’s about repair and maintenance within the category.
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Sweden’s Consumers hoped that a reduction would take place after Blocket promised improvement when a review by Råd & Rön 2023 showed that blacklisted car dealers who do not follow the General Complaints Board’s recommendations could advertise on the sales site – which was against the site’s guidelines.
-On the contrary, more people have had problems with buying used cars. In this category, we see an increase of nine percent compared to last year. It’s a big disappointment,” says Christine Fransholmconsumer advisor at Sweden’s Consumers, in a press release.
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Not just cars
In addition to cars, there are also complaints about things such as telephony, white goods, clothes and computers.
Handicraft services are at the top, closely followed by used cars, according to statistics reported by the country’s municipal consumer advisor.
It is something that has recurred in previous years and according to an estimate from the Swedish Consumer Agency, the services account for a large part of the total consumer damage of SEK 40 billion.
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