Statement by the Ministry of Commerce regarding the news regarding the removal of the right of withdrawal for some products in online shopping. did.
In the last statement: transferred: “The news that the “right of withdrawal for certain online purchases” has been abolished, which comes to the fore from time to time, does not reflect the truth. “The decision to implement the articles regarding changes in the right of withdrawal in the products in question has been postponed until 01.01.2026, according to the Regulation published in the Official Gazette dated 10.08.2024.” The Ministry of Commerce has previously stated the following on this subject: had conveyed: “The innovations brought by the age of technology have brought about radical changes in the ways of trade and shopping habits, including cross-border economic relations such as e-export and e-import. Electronic commerce can offer a wide range of products to consumers quickly, easily and at lower costs, regardless of time and space limitations; For sellers, it is observed that the share of electronic commerce in total retail trade is increasing every year compared to traditional commerce, due to factors such as the lack of workplace rental costs and lower stock and financing costs.
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This increase in the volume of electronic commerce and the uncertainty caused by the inability to control and inspect goods or services with sellers or providers further increases the importance of distance contracts containing protective regulations for our consumers who are parties to electronic commerce. We continue our regulations meticulously in order to prevent the victimization of our consumers due to the increasing volume and importance of electronic commerce, increasing e-imports and additional uncertainties arising from poor quality and unsafe products.
In line with this important transformation, as the Ministry of Commerce, we closely follow global developments and updates in the European Union legislation and integrate them into our domestic law. In this regard, regulations have been made in the Law on Consumer Protection No. 6502 and the provisions of the Distance Contracts Regulation, with the aim of ensuring a fair balance between sellers and consumers and protecting our consumers at universal standards.
With the regulation we have made in this context, changes have been made to the Distance Contracts Regulation so that the changes that are expected to come into force on 1/1/2025 will come into force on 1/1/2026. With the amendment, the limitations on the goods and services for which the right of withdrawal can be exercised and the provisions stating that the return costs can be covered by the consumer through the contract have been postponed, allowing our consumers to continue to exercise their right of withdrawal without giving any justification and without paying any penalty.
As the Ministry of Commerce, after the regulations; In order for the harmonization process in the sector to work more healthily and effectively, attractive offers such as free shipping, free returns, opportunity discounts in e-imports of foreign origin, which do not have legal representation, including tax, in our country and whose business volume has increased rapidly in recent years, will artificially reduce the demand for generally poor quality and unsafe products. It is aimed to prevent consumer grievances arising from the increase in
In addition, considering the possibility that the domestic market may turn into an unbalanced and uncontrolled electronic commerce market in terms of domestic marketplaces and sellers, considering the possibility that the domestic market may turn into an unbalanced and uncontrolled electronic commerce market, and also considering the possibility that sellers in the domestic market may face unfair competition, It is aimed to protect our domestic market.
Our work will continue without slowing down to protect our consumers and our producers who contribute to our economic prosperity by contributing to production and employment in the domestic market. It is announced to the public with respect.