Mikko Heino, who bought a ticket for the hockey match between TPS and Pori Ässie, wondered why the ticket price includes various expenses for almost ten euros.
Helsinki Mikko Heino was surprised this week when he was buying a ticket for the ice hockey match between TPS and Pori Ässie, which will be played today in Turku.
Heino shared a picture of the purchase on the messaging service X (formerly Twitter). The 28-euro ticket included a total of almost 10 euros in different expenses: a 5-euro payment method fee, a 3-euro service fee and a 1.5-euro order fee.
– I’m uncontrollably annoyed by these bullshits at the ticket offices. Couldn’t these be prohibited by law, Heino wrote.
Heino had paid for the ticket bought at Lippupiste with an Edenred cultural voucher and a credit card. The method of delivery was a pdf ticket sent to e-mail.
We asked the CEO of Lippupiste From Ari Palhamo about the formation of various additional costs in connection with the purchase transaction. He replied to by email.
1. The payment method fee is paid only when paying with a culture voucher.
– All other payment methods are free of charge. This is due to the high costs of online shopping charged by cultural voucher operators.
2. The fees cover the brokerage costs of the event organizers.
– Ticket companies always act as brokers of event tickets on behalf of event organizers.
– When brokering event tickets, it is the prevailing practice in the industry to break down these brokerage costs into the ticket itself. This is largely because event organizers do not have to pay copyright or other similar compensation for the fees charged by the ticket companies.
3. Brokerage costs usually consist of two fees: a service fee and an order fee.
– The ticket price includes a service fee, which is specific to the ticket. The amount of the subscription fee can vary depending on the ticket delivery method, and therefore it cannot be priced in advance in the ticket price.
So if you buy, say, 10 tickets, 10 service fees will be added to the final bill. The order fee is not affected by the number of tickets included in the order.
According to Ari Palhamo, event ticket brokerage operates largely on the same principles throughout the western world.
– I understand very well that from the consumer’s point of view, these pointless breakdowns sometimes cause confusion.
Palhamo says that different industries have special conditions regarding payment categories.
– Those who bought tickets from abroad may have noticed that here in Finland these fees are comparatively low. For example, airlines charge a payment method fee even when paying with credit cards.
What kind of thoughts does the story evoke? You can discuss the topic with Tunnus on 30.9. until 11 p.m.