Mathem alerts customers – sends out 4,000 text messages

Mathem alerts customers sends out 4000 text messages

About 1,100,000 people have set up an account with Mathem. The company delivers, among other things, daily goods and pharmacy goods to its customers.

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Larvae were discovered in wheat flour

Now the e-commerce giant is issuing a call to its customers. A manufacturing batch of flour appears to have been attacked by larvae, something that Dagens Nyheter was the first to report on.

– Since Mathem is only available online, we were able to follow up exactly which customers bought the flour, writes Lotta Olofssonpress contact at Mathem in an SMS to the newspaper.

Mealybug larvae. Photo: Ben Margot/TT.

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Mathem sends out 4,000 text messages

At Mathem, a handful of customers got in touch to say that they had discovered larvae in two kilos of wheat flour from Kungsörnen, delivered by Mathem. As a result, the company sent out 4,000 text messages to the customers who bought the flour.

Mathem has not analyzed which larvae the customers found in the wheat flour. At Lantmännen, who owns Kungsörnen, no traces of mealybugs have been seen after taking samples.

Mathematics. Photo: Caisa Rasmussen/TT.

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Lantmännen: “This concerns a single party at Mathem”

Emelie Bontesse de Filippiscommunications manager at Lantmännen writes to Dagens Nyheter that infestation could have occurred anywhere from production to storage.

– Our collective assessment and experience say that this concerns a single batch at Mathem, and that it is not justified to recall the entire batch, she writes to the newspaper.

One of Mathem’s warehouses in Arlöv. Photo: Johan Nilsson/TT.

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Mathem’s call to customers: Throw it away

At Mathem, customers who have bought the flour are urged to throw it away.

The wheat flour that should have been affected was that sold by Mathem between the dates of August 19 and September 29. The expiration date on the product is June 26, 2025.

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