Nyhetsmorgen presenter and journalist Jenny Stromstedt52, has had enough. In a series of posts on Instagram Story, the popular profile now uses its large platform to reach out with a hard boot against the aviation giant SAS.
Jenny Strömstedt rages against SAS: “Beware”
“Today I thought I’d use Insta for some enlightening consumer journalism. It’s about SAS, the airline, and how a missed rebooking fee of SEK 15 gave them the right to book an entire ticket for SEK 30,943 without my knowledge, and keep the money,” he begins Jenny’s post.
Jenny tells us that she is going to the United States to cover the upcoming election. Via the SAS app, she buys a plane ticket – round trip to the USA. She is out in plenty of time to be sure to get away. Jenny tells us that she pays for the ticket for almost SEK 31,000 out of her own pocket.
Jenny Stromstedt. Image source: Stella Pictures.
Six weeks before Jenny is to travel, her client gets in touch and asks if she can go a little later to the USA instead. Jenny then calls SAS where she is told that it is perfectly fine to rebook the ticket as she has a rebookable ticket. Rebooking the ticket will cost SEK 15.
“This is where I miss it. I have apparently followed the link customer service sends me and made a card payment – which did not go through. I had probably closed the card for purchases, which I often do for security reasons. Unfortunately, I do not understand that the fifteen kroner has not been paid “, Jenny writes on her Instagram Story.
Jenny Strömstedt left with SEK 31,000 – and her plane ticket
Jenny thinks that everything with the ticket is resolved – until yesterday she has to rebook once more. Then her ENTIRE trip is cancelled. And not only that – according to Jenny, it is “gone, finito”. But not only the booking is gone. Even the money that Jenny paid has disappeared without a trace.
“SAS has calculated it like this. If the customer does not pay their fee of fifteen kroner, the customer does not want the trip at all. We also remove the old original booking just to be safe. But we keep the money”.
Jenny managed to book a new ticket for SEK 8,000, and writes that it was probably careless on her part, but that she hopes that no more will be affected by the strange system.
Jenny Strömstedt ends her series of posts by asking SAS two questions, one of which reads:
“Is it reasonable that SAS in that situation keeps the entire penny for the ticket even though there are six weeks left until departure (and obviously you have already sold my seat to someone else because there were none left?”) writes Jenny.
Jenny Strömstedt launched a fierce attack on SAS, and now she wants to ensure that more customers do not suffer from what happened to her. Image source: Instagram/jennystromstedt
She then raises a warning finger.
“I understand that you are a company in crisis, but be careful not to lock yourself into rigid data systems that leave zero room for reasonable customer service,” she writes on Instagram.
SAS. Image source: Terje Pedersen/NTB/TT ImageDisappointed customers about SAS: “Report to ARN”
In the comments section, several followers have shared similar testimonies with unpleasant experiences from SAS.
“Sounds so unsafe to be a customer of SAS”, writes a follower – to which Jenny quickly replies: “Unsafe was the word”.
Other reactions are:
“It seems to be total madness on the part of SAS”
“Really lousy. Good thing you’re raising the issue like this!”
“Yes report to ARN, sounds completely crazy”
“My God!! Sounds totally insane and as a customer: completely powerless!”
“Thanks for the info. Good to know to avoid SAS in the future.”
“Awaiting answers with great interest,” writes the actor Alexandra Rapaportwhile the radio profile Look Schultz writes that she “follows with great interest”.
News24 looking for SAS.