This DIY brand, which has 150 points of sale in France, has been placed in liquidation. Customers find themselves shortchanged.
Some brands are going through difficult times. This is the case of this chain of DIY stores which was placed in liquidation at the beginning of December, even though it has 150 points of sale in France. In receivership since mid-November, the brand will no longer reopen its doors. Its debts amount to more than 60 million euros, according to The Dispatch. Store operating costs, combined with investments in the online platform, exceeded revenues, while no buyer offer was successful. 350 people were thus made redundant.
This decision puts customer orders at risk. Some have not received them and they are even untraceable. Their reimbursement requests also remain unanswered, with sometimes significant advanced costs. Some carriers fear not being paid and therefore do not make deliveries. Others are even taking advantage of the situation to demand additional money from customers if they want their order to arrive at their home. According to The Parisiancollective legal action is being considered by customers to receive compensation.
So be careful if you have a purchase pending at Mister Menuiserie. A Facebook group called “Scam Mister Menuiserie” with 400 members brought together aggrieved customers. Mélissa Sguaita-Matti, founder of the group, explained her case to AFP: “We spent almost 6,000 euros on a gate and a fence. Today, we have neither our products nor our money “.
On his sitethe company has put up a banner to inform of the situation and discusses customer recourses. Two cases would be possible. Refunded customers will be those who placed an order “after November 12, 2024 or whose payment was received after November 12, 2024”. Those concerned should be contacted by the company or can send an email to “[email protected]” with the purchase reference.
For those whose order “was being processed at the time of the opening of the judicial recovery”, the “company will unfortunately not be able to proceed with its delivery and/or reimbursement, taking into account its cessation of activity”.