(Finance) – In 2023 just under 40% of the people interviewed aged 18 and over went to a ASL (19 million 700 thousand people), 33.8%Registry office (almost 16 million 700 thousand) and just under 60% at Mail (28 million 600 thousand people). These are some of the findings that emerged from the report Istat on public utility services in 2023 from which it emerged that over time there is a gradual decrease in physical access to these services.
ASL users go from 47% in 2003 to just under 40% in 2023 (with a loss of approximately 2 million 700 thousand adult users). Those who went to the registry offices in 2003 they represented 46.8% of people aged 18 and over (27 million 700 thousand people); in 2023 a drop of just under is estimated 11 million users. Going to the post office was a habit for 73.9% of the population population with a decline of 5 million users in 2023. This trend is certainly linked to the growth in the use of digital services of various types also in interaction with the Public Administration. Compared to 2022 there is a substantial stability of those who go to the local health authority, the registry office and the post office.
The overcoming ofsanitary emergency due to the Covid-19 pandemic has partially restored the habits of physical access to these services although for none of the performance disbursed has returned to the level of 2019 and, in general, of the years preceding the pandemic.
The women they go to the local health authorities more frequently than men, in 2023 they are 43% compared to 36.5% of men. There prevalence female it is found in almost all ages and reaches its maximum among users aged 25 – 59, an age group within which the difference compared to men exceeds 10 percentage points. However, the sign is reversed at very old ages elderly, in fact after the age of 75 there is approximately 10 percentage points of difference in favor of men. Regardless of gender, attendance at ASL reaches its maximum value between the ages of 65 and 74 when more than five people out of 10 use this service (15 percentage points above the total average) and the minimum under 24 years of age (two people out of 10 ).
With reference to the last 12 months preceding the interviewee they resort to registry service at the Municipality for certificates, documents or authentic 33.5% of women and 34.2% of men, not highlighting a particular gender differential. With respect to age, men frequent the registry office more up to the age of 34, while women from the age of 60 (with a difference of approximately five percentage points). In the middle ages there is a greater use of the registry office. In fact, between the ages of 35 and 44, more than four people out of 10 go there, at a particular moment in the life cycle in which there is a greater need for registry-type procedures. Among those over 74, however, only 21% of people go to the registry office.
Women and men go equally to the offices postal, however up to the age of 54 it is more of a female habit. From the age of 60, however, this propensity becomes higher for men by virtue of a generational effect which determines a greater propensity of men of the older generations to engage in these practices and which leads them after 75 years of age to exceed women by more than 16 percentage points.