Is your TV telling you that it can’t connect to the Internet? Before calling the after-sales service or returning it to factory condition, take a look at this simple parameter which could resolve your problem.
You may have already encountered this annoying and intriguing problem. Suddenly, your connected TV, which has always worked perfectly, begins to experience misfires. Some applications, notably video or audio streaming services, simply stop working and indicate an Internet connection problem.
However, the television is well connected to the home Wi-Fi, or even directly to the box via an Ethernet cable. Stranger still, the other devices in the home have no problem accessing the Internet, even though they are connected to the same Wi-Fi network. And in the TV settings, the wireless network appears fine, with a satisfactory signal level.
But nothing helps, even after restarting your Internet box and your television, then re-entering the Wi-Fi password, the problem persists. In desperation, you then resign yourself to resetting your TV to factory condition to get it back upright, at the risk of losing all your data and applications. Before you get to that point, you should take a look at a basic setting that might solve the problem: the TV’s date and time.
Although this setting seems unrelated to the Internet connection, incorrect date and time values can cause malfunctions in this area. And this problem seems more widespread than we think, as evidenced by a discussion thread on the Comment ça Marche forumopened four years ago and on which Internet users are still reporting in August 2024 that they have solved the Wi-Fi problem on their television by simply adjusting the date and time.
This setting is normally automatic, but an update or any manipulation may have disrupted it, causing Internet connection problems. To check it on an Android TV, just go to the section Settings, Then Device preferences and finally Date and time. Once in this menu, if you notice that the date and time indicated are not correct, you can then adjust them manually or, better, activate the option Automatic date and time.
By performing this quick check and simple adjustment, you may be able to resolve a troublesome problem that you’ve been having for months in just a few minutes, all without resetting your TV to factory condition. And by the way, you will notice that the Comment ça Marche forum is a great place to ask questions and find solutions to your computer problems… while not forgetting to say hello and thank you to the members and moderators!