There is already some pre-sorting of points that can be worked on. For example, are the civil servants able to think and act empathetically, the municipalities wonder? “The municipality can be more open, more reliable and accessible to everyone,” can be read in a council information letter. Moreover, civil servants should be clearer in their answers, for example why something is or is not possible. Saying ‘no’ is also an option, but then explain why ‘no’ was said.
Is the wheelie bin emptied on time? Woerden and Oudewater are investigating whether they are doing it right
