(Finance) – Sigep Rimini returns again, the international exhibition of ice cream, pastry, chocolate, coffee and products and services for professional hospitality, iPracticala company specializing in the development of Apple native management solutions, the Italian leader of ePOS for the Ho.Re.Ca sector. was the first in the world in 2010 to present a management solution for catering activities entirely developed on the iPhone.
iPratico, at Sigep Rimini from 21 to 25 January 2023, presents its latest innovations dedicated to the most interesting topics of the moment, such as digital payments and dematerialized tax documents. With the record growth of digital payments recorded during and after the pandemic, we have witnessed the historic overtaking of electronic instruments over cash, in the payment choices of Italians. Greater security and convenience are the reasons that increasingly lead the consumer to prefer payment with the tools made available by technology, rather than with dear old cash.
But technology is not everything, in the overall assessment of the level of satisfaction of the experience away from home, the service weighs almost as much as the quality of the food and within the perception of the quality of the service, the moment of payment is the one that has the greatest weight in the customer experience that will be remembered. For this reason, the technological tool is not enough, but it must be integrated into a broader solution capable of providing a complete service with the customer’s needs at the centre.
There customer satisfaction must come first that’s why iPratico solutions allow you to pay from the online order for home delivery or takeaway, at the till, to the totems for the pre-order or comfortably from the table by framing a QR code with simple and intuitive user interfaces capable of guiding the user to settle the bill quickly and conveniently.
For the company, safety is equally important and for this reason iPratico has decided to enter into a partnership with worldline European leader, fourth worldwide player in payment services characterized by the highest standards of security, innovation and personalization which are expressed in technologically advanced solutions for an integrated, fluid and immersive shopping experience.
“We have a particular focus on the customer experience – he commented Stefano Calderano CEO Worldline Merchant Services Italy – and our solutions are such that we have the utmost regard for how customers use the technology. We develop our products with particular emphasis on speed, transparency and security. Our substantial investments in technological development, made possible by belonging to a leading international company, allow us to be able to provide our partners with very advanced solutions”.
Another topical issue for those who manage a restaurant business are i tax documents because even the public administration, despite being notoriously slow to update its administrative processes, in recent years, first by introducing electronic invoices and then telematic recorders, has made a significant leap forward by simplifying communications between companies and the tax authorities.
lastly theRevenue Agency has approved a new form of certification of fees, lo digital receipt, it is the possibility of not having to print a paper receipt, but of being able to deliver it to the customer in digital form. Even in this novelty it is possible to seize important opportunities, so thanks to its payment solutions, iPratico provides managers with the possibility not only of saving the cost of the card, but above all the opportunity to simplify and speed up account collection operations, providing a modern and organized image, building customer loyalty.
Thanks to EatUp of iPratico the waiter will be able to collect the bill directly at the table by sending the customer with his iPad the digital receipt or the electronic invoice via email, whatsapp or sms, but the same customer could also place the order independently, pay the bill with the his smartphone by scanning a QR code placed on the table and automatically receive the digital receipt or electronic invoice directly in his club loyalty program.
For the development of this new function, iPratico made use of the support of its technological partner Epson, world leader in printing technologies and the first group to approve the digital receipt in Italy.
“Scontrino smart is Epson’s innovative solution for securely issuing digital receipts directly from your electronic recorder,” he said Camillo Radaelli Head of Sales Business Systems of Epson Italy. “The advantages? The retailers who use it have seen their paper consumption reduced by 50% in just a few weeks, making an important contribution to environmental sustainability. In addition, the digital receipt can become an effective vehicle for communicating news, services and personalized offers to own customers”.
Inspired by the Apple Health App, FitBiz is the new personal trainer of catering businesses, it intervenes by stimulating and encouraging each operator of the premises during their work shift, from the waiter to the cashier, up to the bartender, on pre-established objectives based on the performances obtained by analyzing historical data, thanks to a powerful artificial intelligence engine.
For example, the waiter will receive notifications on sales progress like this: “Congratulations! Today you exceeded your average receipt, keep it up”. For those who have the responsibility to make ends meet, FitBiz will notify the achievement of the Break-even point of the day, week, month, year.
“I believe that in recent times terms such as innovative, revolutionary and various synonyms have entered the advertising communication of any product – he commented Domenico Palmisani AD iPractical – so much so that it is no longer clear what is actually innovative and revolutionary since everyone says they are, just as the complete term is used by all those who advertise management solutions. On the contrary, we at iPratico explain to our customers that our solutions are incomplete and how this represents an important added value for us”.
In fact, in the IT world it is said that when a piece of software is complete, it means that it is obsolete.