(Finance) – Centrality of users and quality of service: these are the priorities contained in the 2024-2026 Planning Report, which the INPS Steering and Supervision Board approved today. The document defines the strategic lines of action that the Institute will have to adopt over the next three years. “In the guidelines we give to the INPS management bodies, we set the improvement of the quality of the services provided as a central objective – he says Roberto Ghiselli, CIV president – in particular by reducing waiting times and inventories, errors and disputes, also improving accessibility to services by citizens, to give increasingly effective responses to traditional and emerging needs”.
Specific attention is therefore paid to issues such as the updating of people’s social security contributions, the reduction of waiting times for the verification of civil invalidity, for the payment of the severance pay, pension benefits and income support. Very important, highlights the CIV, is the strengthening of inspection activity to promote the regularity of work, contrasting tax evasion and reducing bad debts.
Lastly, the Report focuses on the opportunities offered by new digital technologiesto reshape the Institute’s presence on the territory in the relationship with citizens and businesses, with patronage institutes and other intermediaries, with local associations and institutions.
“INPS must be increasingly able to respond to user needs,” he says Guido Lazzarelli, CIV vice presidentrecalling the effort made by the body to “highlight the issue of simplification of obligations. The goal – he concludes Lazzarelli – is to allow the Institute to be able to prevent litigation and to increasingly reduce the distances between its shareholders, companies and workers, and INPS itself, in terms of performance and simplification”.