If you have a Navigo pass, you may be partially compensated for the deterioration in the quality of transport service at the end of 2022, via an online procedure. But beware of scams!
Bad weather, heavy traffic, slow traffic, forgotten luggage, problems related to equipment, social unrest, presence of people or animals on the tracks, signaling problems, difficulties during the transport of personnel, work on the network, not to mention strikes, unserved stations, insecurity and other joys that darken the daily lives of users using the RER, metro, bus, tram and other suburban trains… Public transport does not work as well as it should, particularly in Île-de-France, where the situation deteriorated particularly in the fall of 2022. To top it off, this difficult period was followed by an increase in the price of the Navigo pass in January 2023 – it went from €75 to €84 per month – which was poorly accepted by subscribers. According to Valérie Pécresse, the president of Île-de-France Mobilités (IDFM), “there was 25% unrealized supply for buses and between 15 and 20% for metros for four months”. As the SNCF and RATP contracts have therefore not been fulfilled, most Navigo subscribers will therefore be able to benefit from exceptional compensation ranging from €37.60 – i.e. half a month of the old subscription – at €122.80.
Of course, malicious people jumped at the chance to try to steal users’ personal and banking data. 60 million consumers alert on a phishing campaign, which takes the form of an e-mail supposedly coming from Île-de-France Mobilités (IDFM), the transport union of Île-de-France. This announces the imminent reimbursement of part of the victim’s Navigo subscription and asks him to update his personal information. Of course, this is completely false! You should also be wary of fraudulent sites that promise faster times to obtain the precious refunds, and use only official links.
Who can request the Navigo refund?
All users who can prove a Navigo subscription of at least three months between September and December 2022 can benefit from a partial refund of €37.60. Obviously, subscribers to the annual Navigo pass as well as to the Navigo Senior, imagine R Student, imagine R School and Navigo Solidarity packages are also concerned. According to estimates, these compensations represent an envelope of 60 million euros.
How to benefit from the Navigo refund?
To benefit from these more than welcome few euros, you must go to the dedicated reimbursement area of the Ile-de-France Mobilities platform which opens on March 14 until April 14, 2023. Users must make their request by providing their Navigo pass number or, failing that, a bank statement proving payment of their subscription. Travelers potentially eligible for reimbursement should be notified by email before the platform opens. Here’s how to access the Quality of Service Refund Campaign:
► Go to the dedicated platform.
►Scroll to the bottom of the page and click on the blue button To make a request.
Please note that the site can be very busy. Then you have to come back later.
Navigo reimbursement: up to €122.80 for certain users
In addition to this compensation available to all Navigo pass holders, Île-de-France Mobilités has announced “a reimbursement paid to users of the most degraded RER and train lines, in accordance with the contracts signed with the RATP and the SNCF for two years“, as reported Le Figaro. This concerns passengers on five axes of the network, located on lines B and D, who during this period posted a punctuality rate of less than 80% for at least three months. They will have to present a certificate of residence or proof of their place of work – via a payslip or employer proof – or of their place of study – via a school certificate – to obtain this additional allowance, which may reach 122 ,80 €. Are potentially eligible, according to IDFM forecasts, nearly 3.4 million travelers, namely:
- For the RER B on the North axes Aulnay-sous-Bois – Aéroport Charles-de-Gaulle 2 and Aulnay-sous-Bois – Mitry-Claye, as well as on the axis Saint-Rémy-lès-Chevreuse – Bourg-la -Queen: up to €75.20 more will be reimbursed to users who have held 6 months of the package out of the months with punctuality of less than 80%, and up to €37.60 more for those who have held between 3 and 5 months of fixed price on the months showing a punctuality lower than 80%.
- For RER B on the South Robinson – Bourg-la-Reine line and RER D on the Goussainville – Survilliers-Fosses line: up to €37.60 more for users who have held between 3 and 5 months of flat rate for months with punctuality of less than 80%.
Let’s hope that this compensation succeeds in easing the tensions between the SNCF, the RATP and the users, the latter suffering from an increasingly degraded service while public transport is more than essential to deal with the climate crisis but, paradoxically , more and more expensive…