hotels are not allowed to collect fees a second time

hotels are not allowed to collect fees a second time

The Finns in Turkey said that they have been asked to pay for accommodation separately at the hotels, because the hotels have not received payments from Detur. The situation affects the vacation trips of about 800 Finns.

Anu Leena Hankaniemi,

Jari Tanskanen

11:44•Updated 11:48

The Turkish Ministry of Tourism has intervened in the chaos faced by Finnish tourists in Turkey. It has demanded that hotels are not allowed to collect fees a second time or take Finns’ passports.

The problems came to light when Deturi’s customers in Turkey said yesterday that they have been asked to pay separately for accommodation at the hotels, because the hotels have not received payments from Deturi. Some of the Finns also had their passports and luggage taken from their hotel room.

The situation was caused by the financial ambiguities of the Swedish tour operator Deturi. Detur announced that it would suspend its operations and cancel all charter trips for the rest of the year, says Swedish public broadcasting company SVT (you switch to another service).

Consul of the Finnish Embassy in Turkey Raimo Pahkasalo tells that the situation looked brighter on Friday. The Turkish Ministry of Tourism has said that under no circumstances should Finns pay a second time for a hotel room.

– Turkey is trying to make sure that Finnish tourists will continue to come here, says Pahkasalo.

About 800 Finns

Consul Pahkasalo arrived today from Ankara to Alanya and held negotiations with Deturi’s local staff. In the afternoon, he is going to hotels where customers have been refinanced.

There are about 1,700 Detur customers in Alanya, about half of whom are Finnish citizens. The last flight came from Finland yesterday.

– They have been assured that they can stay in the hotel and go to Finland according to the normal schedule. The flights have already been paid for, and there should be no worries that they won’t be able to fly to Finland.

Pahkasalo says that the holiday of some Finns may be shortened from two weeks to one week, and if this happens, customers should apply for compensation directly from Detur.

The Ministry of Foreign Affairs has received twenty contacts regarding the matter, the embassy 1-2. Pahkasalo calms down the situation so that things become clearer.

– Of course, feelings get heated, but in this culture it’s not worth doing.

There is no certainty about Deturi’s financial situation yet.

– I cannot comment on Deturi’s current financial situation.

You can discuss the topic on 24.9. until 11 p.m.

Read more:

Detur has canceled its flights – it has been reported in Sweden that the company has canceled the trips for the end of the year

Some of Detur’s customers refused to pay the fee demanded by the hotel, Maija Männikkö was one of them: “Others were even threatened by the police”

Customers of tour operator Deturi in trouble in Alanya – hotels demand payments from customers for already paid rooms

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