In the mind-blowing incident, which is supposed to take place in the United Kingdom, a British man who allegedly spent £1,200 (Approximately $1,500) for a laptop was waiting for a brand new computer to be shipped to him. However, he was sent two boxes of dog food instead. The man was shocked when the dog food was sent.
DOG FOOD INSTEAD OF LAPTOP
According to the news of the British Daily Mirror newspaper, 61-year-old retired IT manager Alan Wood spent £ 1,200 to buy a laptop for his daughter. However, he was shocked to see that the package included dog food instead of a laptop.
“YOU CAN IMAGINE THE EXPRESSION ON MY FACE”
Wood claimed he contacted the company he ordered about the strange mess and was initially denied a refund. He had placed the order on Nov 29 and paid for next day delivery. “You can imagine the look on my face when I open the dog food instead of the laptop that cost me over £1,000,” Wood said. said. He also added, “At first I was sure the confusion could be resolved, but after speaking to customer service, they were unable to help me.” claimed.
Alan Wood, who was recently diagnosed with the rare disease Thing Man syndrome, said: “I’ve been their client for twenty years and I’ve never had a problem with them before. But it was an extremely stressful thing, especially in my case, and the treatment I was given prevented me from ordering from them again. ” used the phrases.
“EVERY TALK ENDED THE SAME AND THEY REFUSED TO LISTEN TO ME”
The company also allegedly told Wood, 61, that he could not get a refund unless he returned the laptop that was not sent to him in the first place. The man, who also claimed to have returned the dog food, said that he spent 15 hours to solve the situation.
“I spent more than 15 hours with them on the phone, spoke to managers and was repeatedly transferred to different departments. Every conversation ended the same way and they refused to listen to me,” Wood said, according to the report.
Wood claimed that he received a refund offer when he contacted the press and contacted the company on his behalf.
EXPLANATION FROM THE SPEAKER OF THE COMPANY
A spokesperson for the company said that they contacted the customer, apologized and resolved the issue. The spokesperson also stated that a full refund has been made.