Have a problem with a device, service or delivery? If your supplier’s customer service does not respond to your request, contact them via Twitter: you will get satisfaction much faster!
When you try to contact a brand or retailer for a malfunctioning product, an unpaid service or a lengthy repair, you often come up against a wall of silence or incomprehension. Customer services that can be contacted by phone or email most of the time – when they are not satisfied with a simple postal address – are struggling to meet demand. We often come across voice servers where the choices offered do not correspond to our problem or automatic email responses that acknowledge receipt of our request without knowing if it will be acted upon. In short, it is difficult to be heard among the dozens or hundreds of other customers who are also waiting for answers.
Also, if you are having difficulty communicating with a brand or a sign, a good tip is to turn to Twitter. Indeed, the vast majority of brands, whatever their field of activity (multimedia, high-tech, household appliances, telecom operators, retail, delivery, food, etc.) are present on Twitter, the microblogging site. Main advantage: you can receive a quick response to your problem. Indeed, behind these brand accounts, it is not robots that answer your questions but real human beings. These are the community managers. These women and men work on brand communication and its image on social networks. Also, when you challenge a brand on Twitter, your publication is public and readable by all. If the problem you are encountering could harm its image, the brand has every interest in responding to you before the subject escalates and other Internet users get involved by testifying to their own negative experience. Most of the time, the community manager will invite you to write to him “in DM”, understand in private message, in order to provide a solution to your problem without exposing it to the whole world.
If you don’t have a Twitter account, you must first create one. To do this, you can follow the advice of our practical sheet. Then, a few rules remain to be respected. Before attacking a brand or a brand on Twitter, first try the usual communication channels (telephone and email). If the situation does not resolve, then you can use the microblogging platform. We tried it several times with a telecom operator, a pizza chain, a delivery company. And it works ! In the best case, we were contacted a few tens of minutes after our publication, at worst, a few hours. But each time, we got satisfactory answers. It costs nothing to try !
You still have to find the right person to contact or, on Twitter, the right “@”, ie the name of the account capable of providing you with answers. It could not be easier. Most brands and brands are present on Twitter, just go to their website. There is then, in the section Contact us, the name of the Twitter account to be attached. You don’t necessarily need to follow this account. Simply indicate at the beginning of your twitt @ followed by the name of the account concerned or mention the @ in your twitt. The community manager will receive a notification. Here is a small list of accounts to contact. Pay attention to capital letters and punctuation.
How do I contact a carrier or ISP with Twitter?
Telephone companies and Internet service providers all have Twitter accounts. Here are the addresses of the accounts of the main players.
- Orange: @Orange_conseil
- Sosh: @Sosh_fr
- SFR: @SFR_SAV
- RED: @REDbySFR
- Bouygues: @bouyguestelecom
- Free: @Freebox
- Free Mobile: @freemobile
Brands and manufacturers of high-tech products (computers, telephones, televisions, etc.) all have Twitter accounts. Here are the addresses of the accounts of the main players.
- Apple: @AppleSAV_France
- Samsung: @SamsungFR
- LG: @LG_France
- Google: @GoogleFR
- Xiaomi: @Xiaomi_SAV
- Oppo: @OPPOFrance
- Huawei: @HuaweiSAVFrance
How to contact a brand or an online merchant with Twitter?
Major retailers and e-tailers all have Twitter accounts. Here are the addresses of the accounts of the main players.
- Amazon: @AmazonHelp
- Fnac: @FnacYouHelp
- Darty: @Darty_SAV
- Baker: @SAVboulanger
- LDLC: @LDLC_Help
- Cdiscount: @Cdiscount