A gamer buys a new gaming PC and has it shipped to him. But when the package arrives, he is astonished: the PC is badly damaged and can hardly be used.
A user bought a new gaming PC. But he is amazed when he opens the package that was delivered to him. Many users in the community strongly recommend that the buyer report the damage or send it back straight away.
What exactly happened to the PC? The user reports on Reddit that he bought a gaming PC. But when he opened the package at home, he found the PC in a demolished condition:
When checking the PC, it becomes apparent that a number of components are either damaged or completely broken:
But at least some parts survived:
You should not accept damaged packages
Sometimes damage is only partially visible externally. If you open the package at home and notice any damage, you should report it quickly. You can complain about damage to the package contents up to seven days after receipt.
By the way, consumer advocates recommend unpacking the package in the presence of the delivery person (via verbraucherzentrale-niedersachsen.de). With the signature, the recipient not only confirms receipt, but also that the package arrived neatly and in good condition.
But opening it in the presence of the delivery person is not always possible, as we can report from our own experience. Delivery people often refuse to be there and point out that their superiors have regulations or that if you have any problems you should contact the company directly. However, this is of little help if the package is either broken or the hardware is even missing.
If something like this happens to you: Contact the seller and the shipping company directly so that you don’t end up paying for damages for which you are not responsible:
User buys gaming system, but PC looks like it was hit by a truck: “This has never happened to me before”