It is about both Easypark and Aimo making demands in their contractual terms that they are not allowed to make, reports We Car Owners.
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Unreasonable demands on communication
For Easypark, the criticism concerns that any complaint must be made in writing by the customer if he is dissatisfied, and within 60 days of signing up for the service at the latest.
Aimo also requires written communication from its customers, in their case regarding termination of the service.
The Swedish Consumer Agency refers to a number of judgments in the Market Court, which prove that this type of demand can be classified as “unreasonable”. Namely, it must be possible to cancel the service in several ways.
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Easypark also gets backing on the part of the agreement that applies to any disputes that go to court.
The agreement states that these must go to the Stockholm district court as first instance, which is not considered reasonable by the Consumer Agency. This is because the arrangement can lead to a customer who lives in another part of the country incurring costs related to running a legal process remotely.
Aimo Park has not responded to Vi Bilägare’s questions about a comment, while Easypark says it has a dialogue with the Swedish Consumer Agency about the matter.
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