Doctolib will welcome a whole bunch of new features in 2024. In particular the possibility of paying online for a physical consultation, directly from the site or the application as soon as you make an appointment! Enough to make the health journey a little easier.
Doctolib, the platform used to make medical appointments online, has become a daily essential. It must be said that the service has evolved a lot since its creation, in particular by popularizing teleconsultation, a service available without additional costs or different reimbursement formalities. In total, there are 40 million patients registered in France, 500 million appointments made each year, for 340,000 healthcare personnel referenced online in France, but also in Germany and Italy. And to continue to simplify formalities for healthcare professionals and facilitate access to patient care, the French company will offer a function that should be appreciated!
During of a hearing by the Senate Social Affairs Committee on March 20, Jean-Urbain Hubau, general director of the platform, announced the arrival of a system allowing physical consultations to be paid online, directly within the application. Imagine: no need to take out your checkbook or bank card! Moreover, this should allow you to avoid finding yourself without a means of payment because the practitioner is not equipped with a reader!
Doctolib: new features coming in 2024
On Doctolib, it is already possible to pay for your teleconsultation from your mobile. In fact, the platform asks you to enter your bank card number when making a video appointment, and to grant direct debit authorization. “We are developing a system so that not only teleconsultations can be paid online, but also physical consultations”, explained Jean-Urbain Hubau. The principle should therefore be the same. The goal is to make “painless, transparent and fluid the act of being able to invoice, whether by third-party payment or by patient payment”while doing “save time for healthcare professionals”.
Currently, Doctolib uses the secure online payment company Stripe to carry out transactions, but this is likely to change, because the latter is in the process of being replaced by a European service provider, whose name is currently being withheld. secret. Online payment for a physical consultation should be offered from the second quarter of 2024, while third-party payment from the application should arrive at the end of the year. Please note, the option will not necessarily be available for all medical professions. Jean-Urbain Hubau also declared that Doctolib had planned “to make a lot of innovation in the coming months and in the next two years for patients, for caregivers”. He notably cited the integration of artificial intelligence in certain processes, something that Doctolib had already mentioned last November (see our article). Practitioners should thus be able to benefit from a virtual assistant and an intelligent task manager to support them.