Do you have a Yahoo account but can’t remember your username, password or both? Don’t worry, Yahoo has everything planned to allow you to find your account and all the data it contains.
By dint of multiplying email addresses without noting anything and without asking the browser to save connection information such as usernames or passwords, the problem eventually arises one day: impossible to remember the elements that allow you to be identified . A mishap that can happen to anyone and that Yahoo has of course taken into account for the management of its Yahoo Mail service.
The publisher offers several methods to allow you to access its services again, even for the most airheaded. However, you will have to show your credentials and prove that you are the owner of the account you are trying to access.
However, please note that accounts that have been inactive for a period of 12 months are at risk of being deleted. Abandoned or obsolete accounts are often quickly purged from servers, making recovery impossible. Finally, if you had decided to delete your Yahoo account and you want to activate it again, there is also a solution to achieve this… provided that your decision to terminate your account is less than 90 days old. After this time, it is too late. Warning: To date, Yahoo does not offer any means of personal contact with customer service. You should therefore try to recover your account using the methods provided on the Yahoo site.
If your memory is failing you to the point of having forgotten your username to access your Yahoo account, the editor will give you a hand. With your usual web browser, go to account recovery page Yahoo or click on the link on the login page username forgotten. Follow the step-by-step instructions to recover your account information.
For account security, Yahoo only displays certain recovery options. The system determines which options to offer you based on factors such as where you log in, your recovery settings, phone number, and alternate email address.
- Go to the connection assistant. Enter your phone number or email address, and click Continue. If prompted, validate the Captcha code.
- If you can receive a confirmation SMS to the proposed number, click on Yes, send me a code. If you have access to the proposed email address, click on Yes, send me a verification code. Depending on the option you selected, Yahoo will send an Account Key to your phone or email address. Then enter the Account Key Yahoo sent you in the field provided, then click Authenticate.
- Select the account whose password needs to be reset from the list of Yahoo accounts connected to your phone number or email address, and click Continue.
If you saved security questions when you created your account, you won’t be able to use them to recover your account. Yahoo has done away with security questions but doesn’t leave you in the lurch.
- Meeting on the connection assistant and enter your email address. If you have saved a phone number, the Assistant will suggest it to you. If you do not have access to the proposed number, click on I don’t have access. You will then see your alternate email address. If you have access to this email address, click Yes, send me a verification code.
- A recovery email will be sent to your alternate email address. Enter the verification code you received, then click Continue.
What to do when the username or password of a Yahoo account is invalid?
If you receive an “Invalid ID or Password” error message when trying to sign in, you entered a combination of password and Yahoo ID that does not match the information on file. If you’re sure you’re entering the correct login information, here are a few situations where this happens.
- If your password contains numbers or letters, make sure the key Caps Lock Where Lock Number is activated or deactivated at the right time when typing. Case-sensitive passwords (uppercase or lowercase letters) are often entered incorrectly due to key sensitivity.
- Check your browser’s autofill settings. If it usually enters your password automatically and you’ve changed it recently, you’ll need to enter your new password manually in your browser settings.
- To check if the problem is not related to your Yahoo account, try logging in from a different web browser.
- If you’re sure you’re entering the correct login information, it could be a sign that someone else has accessed your account and changed your password. You should immediately change your password using the connection assistant. Once access to your account is restored, review the steps to secure a hacked account and undo any changes made without your knowledge.
What if the Yahoo account recovery information is incorrect or has changed?
Yahoo takes your account security very seriously, and will only allow you to recover your account if you can prove that you are the rightful owner. When you create an account, you are responsible for providing the most up-to-date valid recovery information. Your best bet to avoid losing access to your account is to update your recovery information every time you change your phone number, or alternate email address. However, if you tried to use the connection assistant and you were unable to recover access to your account, be aware that other recovery options may not be available. You may then be forced to draw a line under your account and create a new one.
If you are logging in from a new device or location, you may see a message “First time logging in from this device?” is displayed the first time you log in. Here’s how to react.
- When you see this message, you will need to choose whether you want to verify your account using your phone or your alternate email address.
- Depending on your recovery information, you can choose to get the verification code via text message, phone call, or email.
- Click on the method you want to use, then verify your email address or phone to get the validation code. Enter the code in the field provided and click Check. If you are unable to authenticate your connection, go to Yahoo’s help page devoted to this problem.
What to do if Yahoo account is locked?
After too many failed login attempts, your account may be temporarily locked to protect it. Your account will be automatically unlocked after 12 hours, but you can always regain access to your account immediately by using theLogin help.
The Yahoo Account Key is intended to make it easier for you to sign in. Its purpose is to avoid the use of a password, which is replaced by authentication from the Yahoo Mail application. But if you can’t use the mobile app to authenticate, or you don’t receive the Account Key, Yahoo offers several detailed solutions.
What to do if a Yahoo account has been hacked?
If your Yahoo account has been hacked, go to Yahoo’s help page devoted to this subject and follow the instructions. If you can no longer access your account, go to the recovery page.
Did you choose to close your Yahoo account less than 90 days ago? You can still recover it. Identify yourself with your address on the login page. Yahoo will detect that this is a deactivated address but it has kept your details (including the phone number associated with the account). Ask for a verification code to be sent by SMS and indicate it. You will then be prompted to enter a new password (different from the one you were using previously). You will be able to access your account again and the termination procedure will be canceled automatically.